Mercury Fiber Reviews from Real Customers

Was very knowledgeable of the product and packages! Asked follow up questions to ensure you had all details fully explained and understood!

Zachary did a great job on the install. Very professional, friendly and efficient. Excellent communication.

Very timely and explained process throughout the experience.

Timely and professional and clean work thanks

Sam and Malachi were excellent during the install - they explained everything and were extremely knowledgeable and interested in making the install as perfect as possible. Our speed has increased substantially and we are happy to be done with spinning hourglass during streaming

The entire experience was wonderful. The sales person Angel was VERY helpful. The tech that came to our home was AMAZING and so helpful and made this transition go very smoothly. We will recommend to everyone.

Cody (the tech that came out for the installation) was absolutely amazing. Polite, friendly and super informative. This Internet is way faster that AT&T ever thought of being. Absolutely a five star experience the whole way around.

Live in a small country town, best and most reliable option we have found!

After over 30 years with our previous internet provider, I switched to Mercury Fiber. I work from home and needed a faster more reliable internet connection. It was a little more money but when I contacted my current provider and they couldn't tell me when their Fiber was going to be available, I made the switch and am glad I did. Friendly customer service and great internet service. Glad I made the switch!

Very polite and courteous customer service and support team

I have had a decent number of issues maintain connectivity, but the tech support is great and timely.

Had patience to explain billing process, and easily explained future billing options coming in August or September. Nice to know ahead of the changes coming up.

Install was quick. Guy was very professional, friendly, helpful, informative. If you want fiber...use me as your reference!!

Customer service and installation stayed on top of unique issues. All employees were professional, courteous, and kind. Special thanks to Adam and Hunter.

Everything went smooth, quick, professional. The technicians were knowledgeable and friendly. Willing and able to answer questions and encouraged questions. They took great care of us.

I would have selected all the responses in the question above...Matthew was great. He explained everything he did and made sure all worked perfectly before he left. He was friendly, helpful, and very knowledgeable.

Fast and reliable

Fast and friendly install. Communications from date of order to final install went very well. For a rural community that we live in this is a huge jump from older technology.

Quick efficient service

Great company, good service. Fast speed, quality and no problems Staff helpful with questions.

Excellent customer service.

Installers were very polite, very knowledgeable and extremely pleasant to work with..

The agent was most friendly, and helpful he resolved the issue promptly. Great customer service.

Can't beat it for the price

The customers and service was great.

I had 2 technicians the first one was Anthony he came out a week ago to install my internet but unfortunately you guys ran out of cable which was no big deal they were out the next day to run cable and then I was able to reschedule it for the following Saturday which our new technician was Rawlin They were both so informative so considerate both of them were awesome technicians I would recommend them to anybody if they were to get Mercury fiber I've only had this for a few hours but I'm very impressed with it so far. Both of the technicians explained everything that they were going to be doing.

From the moment the technician came to set up my internet and complete the installation for service, everything has been nothing short of amazing. A special shout-out to Zachary, who drove 126 miles to make sure my install was done right—his dedication really stood out. I also reached out to customer service, and the representative I spoke with was so kind and helpful. Overall, the experience was smooth, professional, and friendly. Most importantly, the internet itself is extremely fast—everything loads quickly and performs flawlessly. Highly recommend!

Zachary Dotson was the friendliest and most professional service person I’ve ever dealt with. 11 out of 10 on everything!

Zachary Dotson was the friendliest and most professional service person I’ve ever dealt with. 11 out of 10 on everything! Absolutely recommend!

It was pouring down rain and they still came to get me set up.

I should have clicked the 10. The person who was here yesterday was very knowledgeable. The biggest problem is, towers are under performing. They take very long to fix. Internet goes down quite frequently. Can't ever talk to a manager...

Fast & friendly

Very detailed was very informative and straightforward

Very efficient install.

Great customer service! Listend to what I said.