Mercury Fiber Reviews from Real Customers

Is Mercury Broadband Reputable?

Customers across the heartland consistently rate our service as top-tier. Based on various Mercury Broadband reviews, users highlight our high-speed reliability and the personal touch of our local support teams. We provide a connection you can count on.

Read Mercury Fiber Reviews of Our Five-Star Internet Service

Our history of excellence is reflected in years of positive reviews, and we continue that legacy today under the Mercury Fiber name.

Shannon S.

1 day ago

Should’ve gotten this service long ago. High quality product and responsive HUMAN phone representatives. Very happy with Mercury.

Joni L.

2 days ago

The technician was very pleasant, he worked hard to figure out the ether net connection that he could use. He checked to make sure everything was working before he left.

Bob K.

3 days ago

Corbin did a fantastic job with the installation. Very personable and polite.

Katelynd W.

3 days ago

The entire experience was smooth and our technician was incredibly friendly and knowledgeable!

Joseph R.

3 days ago

Adam was fantastic. He listened to my challenges and set me up for success!

Carla W.

4 days ago

And it works where I live!! No more buffering!!

James K.

4 days ago

Quick notices on outages

Seth B.

5 days ago

William made contact earlier in the morning letting me know he could be there early. I was still at work so I couldn't be there until 1:00 which was my time. He was on-site and ready to go. Got everything installed in a timely manner and showed me how to use the app.

John C.

6 days ago

It was installed in one day. The workers were very knowledgeable.

Lenny D.

7 days ago

great customer service, have never lost service, even in storms. Fast and reliable!

Marty L.

1 week ago

No buying tokens and no breaks in services, everything is fast and efficient. Even during storms when other services would be disrupted Mercury comes through. I'm happy with the service.

Robert L.

1 week ago

Angel was very professional and personalable. Made some great recommendations and answered all my quesitons.I am very pleased with the interactions and product information.Thank you Robert

Duane D.

1 week ago

Extremely fast speeds well worth the money!

Gene W.

1 week ago

Was very knowledgeable of the product and packages! Asked follow up questions to ensure you had all details fully explained and understood!

Rod S.

1 week ago

Zachary did a great job on the install. Very professional, friendly and efficient. Excellent communication.

Kristy S.

2 weeks ago

Very timely and explained process throughout the experience.

Joel W.

2 weeks ago

Timely and professional and clean work thanks

Bob S.

2 weeks ago

Sam and Malachi were excellent during the install - they explained everything and were extremely knowledgeable and interested in making the install as perfect as possible. Our speed has increased substantially and we are happy to be done with spinning hourglass during streaming

Cassie G.

2 weeks ago

The entire experience was wonderful. The sales person Angel was VERY helpful. The tech that came to our home was AMAZING and so helpful and made this transition go very smoothly. We will recommend to everyone.

J A.

3 weeks ago

Cody (the tech that came out for the installation) was absolutely amazing. Polite, friendly and super informative. This Internet is way faster that AT&T ever thought of being. Absolutely a five star experience the whole way around.

Jerry O.

4 weeks ago

Live in a small country town, best and most reliable option we have found!

Cheryl D.

4 weeks ago

After over 30 years with our previous internet provider, I switched to Mercury Fiber. I work from home and needed a faster more reliable internet connection. It was a little more money but when I contacted my current provider and they couldn't tell me when their Fiber was going to be available, I made the switch and am glad I did. Friendly customer service and great internet service. Glad I made the switch!

Robert D.

4 weeks ago

Very polite and courteous customer service and support team

Bert S.

4 weeks ago

I have had a decent number of issues maintain connectivity, but the tech support is great and timely.

Gwen P.

1 month ago

Had patience to explain billing process, and easily explained future billing options coming in August or September. Nice to know ahead of the changes coming up.

Kyle M.

1 month ago

Install was quick. Guy was very professional, friendly, helpful, informative. If you want fiber...use me as your reference!!

sandrahollands

1 month ago

Customer service and installation stayed on top of unique issues. All employees were professional, courteous, and kind. Special thanks to Adam and Hunter.

Joe P.

1 month ago

Everything went smooth, quick, professional. The technicians were knowledgeable and friendly. Willing and able to answer questions and encouraged questions. They took great care of us.

sharon B.

1 month ago

I would have selected all the responses in the question above...Matthew was great. He explained everything he did and made sure all worked perfectly before he left. He was friendly, helpful, and very knowledgeable.

Joe M.

1 month ago

Fast and reliable

Arlin B.

1 month ago

Fast and friendly install. Communications from date of order to final install went very well. For a rural community that we live in this is a huge jump from older technology.

Jennifer S.

1 month ago

Quick efficient service

Judy C.

1 month ago

Great company, good service. Fast speed, quality and no problems Staff helpful with questions.