Mercury Fiber Reviews from Real Customers

All of it. Great service.

I would like to say first and foremost that Daniel and Preston did a great job getting things set up and working. Their communication was top notch and they were both very knowledgeable. The only complaint I have is that they damaged my HVAC unit outside the house. They came to me immediately and let me know. They took all the steps to make sure I was aware that they were incredibly sorry and the steps I could take if there was something wrong with the unit. Overall I understand accidents happen, but it’s how you handle the accident and the steps you take from then on to correct it that make the difference. We are very pleased with their performance!

Excellent service, met two installers both were honest, knowledgeable and professional. Trouble free installation.

Coustomer service is easy to get ahold of and is very helpful. The Mercury app is very easy to operate and is very user-friendly. Only one little con and that is that the modem and router are two diffrent devices and not just one in the same like all others. Though they do look nice with the rest of your electronics. I velcroed the modem and router together.

The installation technician did an excellent job!

I love Mercury wifi! I've had it twice now. I had left once to get Spectrum fiber (DO NOT GET SPECTRUM!!!!! They LITERALLY will NOT let you disconnect service with them unless you tell them you're moving out of the country, NO JOKE!!! read Spectrum reviews & store reviews here.) I left Spectrum to go back to Mercury because their service is better & there's no pressure over ANYTHING! I've had them for 8 years now. They're the best!

Has A good price for service and will save you more money than other internet companies,,,

Always very helpful. Resolve issues quickly and are very customer centered. 5-Stars for sure!

It’s been a while since I had to contact customer service but everything was handled timely and efficiently.

Professional

Zach was great he treated me like family and I felt comfortable around him. He needs a raise he works hard and loves what he does.

Internet speeds have been great

Eric was awesome. Communication was great, very knowledgeable, positive personality, very professional and fast!

Super friendly and informative on any questions I had

I would have selected all the responses in the question above...Matthew was great. He explained everything he did and made sure all worked perfectly before he left. He was friendly, helpful, and very knowledgeable.

Polite and spoke perfectly good English. No AI no English as a second language.

We had had Brights..... for a long time. In July we stop receiving services and were promised technicians three times, they never came. We were without Internet for two months. When we signed up for Mercury, the technicians came two days early and did an amazing job communicating with us and installing all the cabling. The day of our appointment, the tech arrived, hooked us up and before he left, he made sure everything was working properly. We have had great internet ever since. We're very happy we switched.

Zachary answered all my questions and made sure all my concerns were proven to put my mind at ease. He was very nice & respectful of me, my home and my property

I loved everything. You made me feel more than number one. Wish there were relationships out there like your company. Chivalry is definitely not dead and you proved it with your considerations from multiple parties. Thanks so very much. I'm glad I'm part of the Mercury family

Keeping the scheduled time was impeccable!!! Sam was neat, efficient, friendly, and knowledgeable. He went above and beyond to help us!!

Very satisfied with the Communication and professionalism of your company

Best connection for a rural.

Truly cared and wanted to help. She didn’t care how long it took, she waited on me and was kind and courteous.

Great Internet only for us!

That he took the time to come in to see what the problem was. The internet cable was in the wrong spot.

My technician helped me figure out a new set up for my tv. I did not realize I wouldn’t have tv service with Mercury so he told me how I could get Roku. He made sure my tv was compatible and showed me how to set it up. He went way beyond the call of duty. I really appreciated his help.

In a rural area, Mercury meets the needs. Stable internet for an excellent price point.

The technician was awesome! I marked a spot on the outside of the home as to where I wanted him to drill. I didn't realize that he was going to drill from the inside out. He asked me if the spot he picked on the inside was good. I agreed. He drilled, and when we went outside to see where the hole was, it was within an inch of the spot I picked - uncanny! Pretty awesome and he was very helpful in getting everything set up. I waited a few weeks before submitting this review so I could experience the service. Everything has been great!

Courteous, polite,professional and respectful.

Fantastic customer service and very prompt in the installation.

Good value. Reasonably fast, reliable service.

Drew was the best answered all my questions . Worked hard and was knowledgeable of every aspect of the job! Thank you again Drew! Keep up the good work.