Mercury Fiber Reviews from Real Customers

Customer service and technical support has always been the absolute best. Highly responsive staff, always courteous, always helpful without prodding, and they do what they say they will do when they say they will do it.

We finally have internet that we are able to use to stream shows. So happy! Customer service is great as well.

100 % satisfied! Professional service & installation.Everything is exactly as they said it would be!

When will I get my $50 gift card.

Good quality internet

Receiving fiber internet was such a blessing we are the length of a football field from the road and in a rural area. We never imagined we could have access to to functional internet.

Great service, very dependable.

very easy to work with, techs were very friendly and helpful! would def recommend

Antenna Man-retired, we talked it over-adding(You're services)

Never had a issue with them customer service is always friendly I do not have issues with my internet I always recommend Mercury fiber to everyone

Our service has been very good, Outages are at a very minimum.

Good Service

Amazing company and good customer service! I was able to get answers quickly and efficiently. Plus being able to actually talk to someone instead of robot and actually understand the conversation takes sooooo much stress away from the situation. Overall 10/10 experience especially with the customer service rep I spoke with Jakobi. He made me feel like a person instead of a bother for calling.

Zack was on time and worked on a cold day. He was very respectful of the property and to us. He was as fast and efficient as a person could possibly be. Also, Zack made sure everything was picked up and the jobsite clean. You have a great employee and need more like him.

Logan provided great advice during our installation. He was very knowledgeable and super helpful. We are very happy with the installation and Mercury’s service.

I’ve had to call twice. Once to troubleshoot and the 2nd time over a billing issue. This company’s customer service is top notch. Humans who are kind and knowledgeable.

I was hoping that I would get the opportunity to give Daniel some well deserved praise. He, was by far, one of the best installers that has been ever been to our home. I cannot say enough wonderful things about my whole entire experience i have had with Mercury…. Your staff is top notch! Everyone i have spoken with has been amazing

I would highly recommend this company to anyone they are professional and the service is amazing we can play 4 Playstations at the same time without interruption best internet company hands down and they are affordable

Promptness, great customer service and very happy with the product you’ve provided us!!

Our installation tech, Brandon, had a detailed answer to each and every one of my questions. He was extremely efficient and we could not be any happier with the professional installation job he performed for us! Brandon explained everything we needed to know and made sure we had our networks set up and ready to go. Everything worked perfectly from the get go and we felt confident we had the knowledge we needed going forward. Brandon is an exemplary employee and we were lucky to have him on our team!

Our Internet is now light years ahead of what it used to be. We haven't had a single problem since installation!

It's not easy to find fast Internet speeds in rural areas. Mercury has gotten us speeds that were simply unattainable with the other companies. I have full confidence we will be with Mercury for many years to come. Thank you so much Mercury!!

Friendly, patient and explained everything thoroughly!

Just got internet installed Dec 15th Monday morning. Logan was great . Told us the best place to put the equipment and helped me on the Mercury App. Very Thorough and on time. So far so good .

Iam not a tecky person by any means, But I am learning iam saving a lot more money streaming still getting used to it. So far Mercury has not let me down. Mercury installed the equipment very fast in the rain. When they entered my house they wore clean booties and there was no mess. I didnot blame them for not burying the cable that will be done when the ground thaws out. All in all I am very satisfied.

Daniel was outstanding deserves a pay increase! He told me what was going to happen before the installation. he was very professional and informative with helping me through the mercury app. He was fast and did everything he said he was going to do. Excellent communication and did a top notch job with the installation. I will highly recommend to my neighbors, friends and family

Kyle was very helpful and I so appreciate him taking the time and answering all my questions and concerns

Had a payment issue with my bank, and the Mercury team understood my issues, and was able to help me get my payment made through a different financial institution, then switched back to my normal payment arrangement setup. So I can keep using there fiber internet.

She was very kind and .patience She never made me feel like I was being burden to her.

Our technicians were kind, respectful, knowledgeable and they completed the job tour satisfaction.

So far these people have been great and on top of everything I needed
Internet has been very good with no problems of it going in and out compared to my last service

Curtis was friendly and helpful. He took the time to explain everything to us. Most importantly, the installation was quick and completed expertly!! What a great change from our previous provider! The service and connection speeds are amazing and customer service has been fantastic! So happy for this new service.

Our experience with Mercury Broadband’s installation was exceptionally pleasant. Kenric & Jason were friendly, professional and very knowledgeable. Kenric fully tested the system and instructed us on its usage. We are delighted to MercuryBroadband customers. Our neighbors recently switched to MercuryBroadband and their experiences have been stellar as well.

Highly recommend Brandon with mercury witeless. He did an outstanding job setting us up.

Quick install of service and very few outages.

The tech was very professional and so nice! He did a wonderful job!

Brandon was early, listened to our concerns and provided exceptional service. GREAT experience.