Proudly Serving the Heartland

I just had a simple question and the representative that I talked to was extremely helpful and directly answered my question and all my concerns that I had! She was nice, very pleasant to talk to and gave me exactly what I needed and asked for!

Question answered thoughtfully, and knowledgeable. My speed is great for what I need

very helpful customer service person I dealt with. was kind and knowledgeable and was able to help us get going in the right direction

Adam had very helpful information about getting a stronger Wi-Fi signal in our detached garage. I think he saved us some headache and some money! Thank you Adam!

The customer service rep I spoke to regarding the gift card issue was VERY helpful and sat with me through the entire process. I have been hunting down the gift card that I should have had 2 weeks ago and have called pretty much every other day, and all the other reps blew me off and did not help whatsoever. Sky was so friendly today and I appreciate everything that she did and was EXTREMELY helpful. I think maybe the other customer service reps should take some notes from Sky. I will say that I am pretty pleased with the internet Mercury offers as well as the price, however the gift card issue is very frustrating that it is so complicated to get as well as false info when receiving the gift card as to when I was supposed to receive the gift card.

Excellent internet great and fast installation and priced affordability.

Fast Fiberoptics.

My system works great with the tower near me, my neighbor across the street could never get her system to work right and went to star link. Your tec came out and told her it is all a crappy system, she tried to get me to move to starlink but I stayed and your system has worked perfect for over a year. I doubt I will see fiber since there are no homes on my road to serve, I'm sure you will do away with my wireless system in the near future.

Fast efficient service. Made sure everything was working correctly and that I understood how to navigate the website.

I am always pleased with the customer service at Mercury. Whomever answers the phone is always friendly and helpful. My issues are always resolved in a timely manner. Customer service is always good. Occasionally, speeds are slower than expected.

Lukas was kind and cheerful and took time to get me an appointment same day/ rather than waiting a week for the repair. I am grateful to get my internet fixed quickly. Customers service is excellent, Especially Lucas!

Very polite, knowledgeable and easy to work with. Also they spoke English and I could understand them. Great price 👍

Was very friendly and act like she really cared about my problem. She put me on hold but kept me up to date on what was going on also. Kept checking back with me.

Customer service rep was great!

Great customer service! Listend to what I said.

Placed order on Friday, install the next day. Ethan, the technician, was very knowledgeable and did a great job. I had another company come out the day before, and their tech was clueless, and there wasn't any way I was letting him start drilling holes in my walls.

Communication was great

Pleasant and courteous staff, quick to repair the problem.

Got what I wanted and gave me a 3 year price guarantee! Also got a 3 year price lock! Extremely pleased!

Anthony was punctual, professional, pleasant and knowledgable. He answered our questions "so they were easy to understand".

Jake did a awesome job getting us connected to the internet to today. He was really nice and fast on getting us connected.

Customer service is friendly and proficient. They identify the problem and resolve the issue quickly.

Loved a company that extended availability to all us country folks!!!! We have other internet companies within 1-2 miles but they would not come down our road but you did. 😁

We had a wonderful experience with the installation of our internet. Very professional, courteous, and friendly. Obviously, experienced and helpful. Happy with our new internet and our installation.

He fixed my internet

Testing went well and the Tech sis a great job with the install and setup. Very knowledgeable and helpful to work ith! Great Job Noah!

Great, little bit of down time.

Told me about the service and what the total cost upfront. Did not have high pressure but very nice person I talked to.

They have the best and most knowledgeable installers. We live way off in the country and they got us great internet for our location by installing a short extension on our antenna. Love these guys!

Communication

Great experience Overall, clean, fast, and efficient installation. Did a great job.

Zachary our Technician was very nice and personable. He made sure I had strong signal and was up and running with my new modem even though it was after 5pm. The 2 men that came buy to let me know Mercury was in the area were also extremely nice. I wish I remembered their names so I could mention them as well.

Daniel was very good about explaining of what to expect on install day. He also found the right plan for our needs. He had the knowledge to answer all my questions.

great service!

Berrett was excellent in finding out my problems and took care of Business I`m Glad he is on your team.

Affable, described all that was done and offered. Respectable and courteous. Service of installation was quick.