Proudly Serving the Heartland

Zack was on time and worked on a cold day. He was very respectful of the property and to us. He was as fast and efficient as a person could possibly be. Also, Zack made sure everything was picked up and the jobsite clean. You have a great employee and need more like him.

Promptness, great customer service and very happy with the product you’ve provided us!!

Our installation tech, Brandon, had a detailed answer to each and every one of my questions. He was extremely efficient and we could not be any happier with the professional installation job he performed for us! Brandon explained everything we needed to know and made sure we had our networks set up and ready to go. Everything worked perfectly from the get go and we felt confident we had the knowledge we needed going forward. Brandon is an exemplary employee and we were lucky to have him on our team!

Our Internet is now light years ahead of what it used to be. We haven't had a single problem since installation!

It's not easy to find fast Internet speeds in rural areas. Mercury has gotten us speeds that were simply unattainable with the other companies. I have full confidence we will be with Mercury for many years to come. Thank you so much Mercury!!

Friendly, patient and explained everything thoroughly!

Just got internet installed Dec 15th Monday morning. Logan was great . Told us the best place to put the equipment and helped me on the Mercury App. Very Thorough and on time. So far so good .

Iam not a tecky person by any means, But I am learning iam saving a lot more money streaming still getting used to it. So far Mercury has not let me down. Mercury installed the equipment very fast in the rain. When they entered my house they wore clean booties and there was no mess. I didnot blame them for not burying the cable that will be done when the ground thaws out. All in all I am very satisfied.

Daniel was outstanding deserves a pay increase! He told me what was going to happen before the installation. he was very professional and informative with helping me through the mercury app. He was fast and did everything he said he was going to do. Excellent communication and did a top notch job with the installation. I will highly recommend to my neighbors, friends and family

Kyle was very helpful and I so appreciate him taking the time and answering all my questions and concerns

Had a payment issue with my bank, and the Mercury team understood my issues, and was able to help me get my payment made through a different financial institution, then switched back to my normal payment arrangement setup. So I can keep using there fiber internet.

She was very kind and .patience She never made me feel like I was being burden to her.

Our technicians were kind, respectful, knowledgeable and they completed the job tour satisfaction.

So far these people have been great and on top of everything I needed
Internet has been very good with no problems of it going in and out compared to my last service

Our experience with Mercury Broadband’s installation was exceptionally pleasant. Kenric & Jason were friendly, professional and very knowledgeable. Kenric fully tested the system and instructed us on its usage. We are delighted to MercuryBroadband customers. Our neighbors recently switched to MercuryBroadband and their experiences have been stellar as well.

Highly recommend Brandon with mercury witeless. He did an outstanding job setting us up.

Quick install of service and very few outages.

The tech was very professional and so nice! He did a wonderful job!

Brandon was early, listened to our concerns and provided exceptional service. GREAT experience.

A great all-around experience. From initial installation to final set-up and landline phone transfer all happened on schedule and as promised. Mercury employees made frequent contact to make certain I was satisfied with the process. Speed is excellent and I'm assured It will remain that way.

Zack is very professional and highly accommodative. We were very satisfied with his workmanship and knowledge.

The service is great and the installer was awesome!

Reasonable pricing for a service that works!!! We live in a Rural setting, our home phone and Wi-Fi service with Mercury has been outstanding!! Every interaction with their team has resulted in polite communication with employees that are knowledgeable about Mercury services. Their customer service is not outsourced or provided thru (AI) Artificial Intelligence. Highly Recommended!!

Mercury internet installed fast
Speed is crazy fast
Love it!

Thanks for being thorough in your explanations! You also had a lot of patience when guiding me through the app during set up. Great job!

All of it. Great service.

I would like to say first and foremost that Daniel and Preston did a great job getting things set up and working. Their communication was top notch and they were both very knowledgeable. The only complaint I have is that they damaged my HVAC unit outside the house. They came to me immediately and let me know. They took all the steps to make sure I was aware that they were incredibly sorry and the steps I could take if there was something wrong with the unit. Overall I understand accidents happen, but it’s how you handle the accident and the steps you take from then on to correct it that make the difference. We are very pleased with their performance!

Excellent service, met two installers both were honest, knowledgeable and professional. Trouble free installation.

Coustomer service is easy to get ahold of and is very helpful. The Mercury app is very easy to operate and is very user-friendly. Only one little con and that is that the modem and router are two diffrent devices and not just one in the same like all others. Though they do look nice with the rest of your electronics. I velcroed the modem and router together.

The installation technician did an excellent job!

I love Mercury wifi! I've had it twice now. I had left once to get Spectrum fiber (DO NOT GET SPECTRUM!!!!! They LITERALLY will NOT let you disconnect service with them unless you tell them you're moving out of the country, NO JOKE!!! read Spectrum reviews & store reviews here.) I left Spectrum to go back to Mercury because their service is better & there's no pressure over ANYTHING! I've had them for 8 years now. They're the best!

Has A good price for service and will save you more money than other internet companies,,,

Always very helpful. Resolve issues quickly and are very customer centered. 5-Stars for sure!

It’s been a while since I had to contact customer service but everything was handled timely and efficiently.