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Affordable Home Internet with Lifeline

What is Lifeline? Lifeline is a federally funded program that provides monthly assistance to low-income households.

Select your address to check availability

Who Is Eligible for Lifeline?

You must meet certain state and federal eligibility requirements to be accepted, determined by the state where you live. The program offers up to $9.25 off the cost of phone, internet or bundled services (up to $34.25 for eligible participants living on Tribal lands).

elderly couple looking at laptop

Income-Based Eligibility

You are eligible for Lifeline if your income is 135% or less than the federal poverty guidelines. When you apply, you may have to show proof of income (tax return or three consecutive months of pay stubs).

Program-Based Eligibility

You are eligible for Lifeline if you or your child/dependent participate in one of these programs:

  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veterans Pension and Survivors Benefit
  • Tribal Assistance Programs
  • When you apply, you may have to show proof of participation (benefit letter or official document).
family of 4 sitting with tablet looking together
two women sitting at laptop computer enjoying fast home internet from Mercury

Eligibility Based on if You Are a Survivor

The Safe Connections Act helps survivors of domestic violence, human trafficking and related crimes get discounted phone, internet or bundled services. Survivors can participate in the Lifeline program if they are experiencing financial hardship and have proof of a phone line separation request.

Following the Affordable Connectivity Program

The ACP was an FCC benefit program that helped ensure households could afford the internet connection needed for work, school, healthcare and more. As of April 2024, the ACP has been discontinued.

Lifeline is a similar program that offers low-income households a discount on crucial internet services to ensure everyone has access to online resources and work opportunities.

A woman helps an elderly woman on her laptop outside

To get started, contact Sales by calling (866) 780-3172 or via email to sales@mercurybroadband.com to determine if your address is located in an eligible area.

If you think you qualify for Lifeline, visit the Lifeline website to start the application process. Your application for Lifeline services will be evaluated by Mercury and/or any applicable state or federal agencies to confirm and verify your eligibility to receive support.

Once approved, you can contact Customer Support at (800) 354-4915 to initiate the enrollment process. After enrollment, the discount will be applied to your account on the first billing cycle following enrollment.