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Understanding Your Billing Statement
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Understanding Your Billing Statement
- Name and Billing Address Associated with Account
- Snapshot of Key Billing Information, including:
- Account Number—Customer account number, used for account reference and creation of online account access at https://mercuryfiber.com
- Statement Number—The unique ID for each statement generated on the account
- Billing Date—The date the statement generates in the system, making it available for download or mail
- Total Amount Due—Total of all charges due on the statement due date. This will include monthly recurring service charges, one-time charges, discounts, credits, and fees
- Autopay Date—If you are enrolled in Autopay, this is the date the charges will be processed and applied to your account. This is always on the due date of your invoice
- Monthly Statement Summary: A summary of the last statement balance, payments received, new charges and the total amount due on the statement due date
- New Charges Summary: All new charges generated on this statement, including monthly recurring charges, one-time charges, credits, taxes and fees
- Remittance Slip: Return this portion of the statement if you are mailing a check or money order
- Mercury Fiber Contact Information: Should you have any questions about your statement, use the contact information to reach customer service
- Itemized Breakdown: A complete breakdown of charges, credits, taxes and fees with the service address listed for each item. If the item is taxable, there is a “T— next to it.
- Fee Notice