If your Mercury Wireless service isn’t working, here are a few simple fixes you can try.
Check Reported Outages
Before you try any fixes, check to see if there is a reported outage in your area. Call (800) 354-4915 and press Option 2 for Support. If there are no reported outages for your area, you can try the troubleshooting steps below.
Key Takeaways:
If your Mercury Fiber internet goes down, the first step is calling (800) 354-4915 and pressing Option 2 to check for a reported outage in your area. If nothing’s reported, check that all your cables and devices are securely connected, then power cycle your router by unplugging it for about 10 seconds and plugging it back in. No router on hand? A simple restart of your computer, tablet, or other connected device often does the trick too.
Check the Power and Connection of Your Devices
Restart Your Devices
If you have verified all connections are secure and plugged in correctly, it may be helpful to restart your devices.
Power cycle your wireless router. In most cases this can be done by removing the AC adapter cable from the rear of the device, allowing 10 seconds for it to power down, and plugging the AC adapter cable back in.
If there is no wireless router present, perform a full restart of your PC, Tablet, or other Internet connected devices.
