For people who like to stream, game, work from home or have more than a few connected devices, fast and reliable internet is essential. For homeowners in Indiana, Kansas, Michigan, Missouri, and Ohio, fiber-optic internet offers unmatched speed and consistency. But if you’re wondering, “How do I get fiber internet?” or “Can I get fiber internet at my house?”, this guide will walk you through every step — from checking availability to enjoying your new connection.
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What Is Fiber-Optic Internet?
Fiber-optic internet employs thin strands of glass or plastic fibers to transmit data as pulses of light. This technology provides high-speed, reliable connections that can handle large data volumes with minimal latency. Data travels at nearly 70% of the speed of light, making fiber the ideal choice for streaming, online gaming, and video conferencing.
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Step-by-Step Guide: How to Get Fiber Internet
Step 1: Check Fiber Availability in Your Area
Before you can get fiber internet, you need to know if it’s available where you live.
Check if service is available near you, or contact Mercury Broadband to see if fiber-optic service is available at your address.
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If fiber is not yet offered at your address, sign up to be notified when your address is eligible for fiber connection.
Step 2: Select a Fiber Internet Plan and Order Service
Once you confirm that fiber is available, the next step is choosing the right plan for your needs.
Plan Options:
Compare plans based on speed, data allowances, and cost. Fiber plans often offer symmetrical speeds up to 1 Gbps or more, ideal for modern households.
Ordering Process:
Contact Mercury Broadband by phone or through our online form to order your service. If you’re an existing customer interested in an upgrade, our customer service team can help transition you smoothly.
Step 3: Acquire the Necessary Fiber Equipment
To access the fiber network, you’ll need specific equipment:
Fiber Gateway/Modem:
Your fiber connection requires a dedicated gateway or modem designed for fiber-optic signals. Even if you have an existing router, it may not be compatible with fiber technology. Mercury Broadband provides certified equipment for optimal performance at no extra cost.
Step 4: Schedule and Complete Professional Installation
Fiber-optic installation is typically performed by a professional technician.
Installation Appointment:
Once you order your service, select a convenient time to schedule your installation. A technician will run a fiber line from the main network to your house and connect your gateway.
Installation Process:
The technician will verify that your optical network terminal (ONT) is properly installed, connect your network box, and ensure all equipment is functioning. This process guarantees the best speeds and reliability.
Cost Considerations:
Many fiber providers include professional installation in their promotional pricing, but ask for details if you’re curious about costs.
Step 5: Enjoy Your New Fiber Internet Connection
After installation:
Connect Your Devices:
Set up your home Wi-Fi network using the information provided on your new gateway.
Optimize Your Network:
Follow best practices — place your router centrally, update your firmware, and secure your connection with a strong password.
Ongoing Support:
Mercury Broadband offers dedicated, local support to help you troubleshoot and optimize your fiber connection.
Additional Insights: Overcoming Fiber Internet Challenges
Why Is It So Hard to Get Fiber Internet?
Despite its advantages, fiber deployment faces several challenges:
Infrastructure Costs:
Laying fiber-optic cables, especially to the “last mile” (the final connection to your house), is expensive due to excavation and labor costs.
Limited Reach:
Providers initially target densely populated areas for cost efficiency, meaning rural or remote areas may have limited fiber access.
Regulatory and Logistical Hurdles:
Permits, local regulations, and existing infrastructure (like utility poles) can slow down fiber expansion.
How Much Does It Cost to Run a Fiber Line to Your House?
Depending on your location and the complexity of the installation, fees can range from minimal (often included in promotional deals) to several hundred dollars. Despite higher upfront costs compared to other connections, fiber’s reliability, scalability, and performance offer significant long-term benefits.
Get High-Speed Internet Today
By following the steps listed above, you can join the growing number of households experiencing the unmatched speed and reliability of fiber-optic internet.
Mercury Broadband is here to help you every step of the way. Check if service is available in your area and reap the benefits of lightning-fast fiber internet today.